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Employee Relations Representative

Westlake Village


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Investigate and respond to internal and external charges of discrimination filed against the Company. Provide assistance to the field in interpreting and applying Company policies and procedures as they relate to legal compliance and employee issues. ESSENTIAL FUNCTIONS • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions. • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives. • Review newly assigned cases and assist in assessment of potential Company liability. • Assist field when possible in resolving employee issues and conflicts before they become charges. • Investigate and respond to employee and/or attorney letters seeking resolution of complaints. • Work with branch and regional human resources and management in resolving charges where feasible. • Work with branch in establishing scope and method of investigations, and perform investigations if necessary. • Contact relevant field resources and direct gathering of relevant data and determine Company position to external or internal charge allegations. • Write responses to charges of discrimination, and prepare requests for information as assigned. • Assist in preparing statements and other supporting documentation for charge responses. • Prepare field for discrimination hearings and mediations; assist in negotiating settlements and preparation of settlement documents when applicable. • Research legal employment issues as needed via internet, BNA, and other available resources. Attend classes, legal update presentations and continuing education courses as required. • Work on special departmental projects as assigned (Forms revisions, handbook updates and revisions, brochures, etc.). • Coordinate with payroll department, benefits department, human resources, workers' compensation, legal and risk management as necessary to resolve employee relations issues in partnership with field management. • Work with legal department in defense of lawsuits when required. • Assist with incoming telephone complaints and The Securitas Hotline issues when necessary. • Position may require some intra and interstate travel. • Perform additional functions, duties and tasks of a similar nature and scope as may be required by the Manager or Director to achieve department directives. • Carry out all responsibilities in an honest, ethical and professional manner. MINIMUM QUALIFICATIONS AT ENTRY Additional qualifications may be specified and receive preference, depending upon the nature of the position. Education/Experience: • Bachelor's Degree and 2 plus years progressively responsible, related experience desired. Equivalent experience in lieu of degree may be considered. • Strong understanding of EEO Compliance and related employment laws preferred, but not required. Competencies (as demonstrated through experience, training, and/or testing): • Excellent writing skills, organizational, problem solving, negotiation along with planning and project management skills. • Ability to communicate clearly, concisely and persuasively. • Strong customer service skills desired. Ability to develop rapport with government investigators and Branch Management personnel. Working Conditions and Physical/Mental Demands With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include: • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations. • Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey. • Handling and being exposed to sensitive and confidential information. • Occasional lifting and/or moving up to 10 pounds. • Computer Usage. • Regular talking and hearing. • Frequent sitting • Close vision, distance vision, and the ability to adjust focus. • Work primarily performed in an office environment. EOE/AA M/F/D/V  
Contract/Payment Details: TBD upon experience    

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