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Unique Technical Service Opportunity - Help Families Preserve Their Hi

Culver City


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Unique opportunity to work in and potentially manage a business that helps families preserve their history, tell their stories, and celebrate their milestones using the latest technology. DVD Your Memories (www.dvdyourmemories.com) is a family media company with locations in, Los Angeles, Irvine, San Diego CA, and Denver CO. We have the privilege of working closely with families to tell their most important stories and being entrusted with their most precious family artifacts. We professionally convert video, film, audio and images from their original medium to digital format for permanent archiving. We provide personal editing services to assist families in telling stories, celebrating milestones, and honoring their heritage at weddings, funerals, graduations, anniversaries, birthdays, and other significant events. Our technicians work with customers one-on-one and process orders on-site. In addition to families we serve businesses, government offices and not-for-profit organizations nationwide through mail-in and walk-in service Monday through Saturday. The main responsibility of the technician is to ensure that all customer interactions and experiences meet or exceed customer expectations. Specific responsibilities include: queue management, answering phone calls, working with customers on site to determine their needs, identify and transfer media. The ideal candidate for this job will have exceptional computer skills. They should be comfortable with Sony Vegas, learn new systems quickly, and not be afraid to ask questions when they dont know the answer (but also know the answer is many times one Google search away) The hired technician will be trained on one specific department (film transfer, image scanning, video tape transfer, audio transfer and editing), and as they master that department, become familiar with the others (also trained). It is our goal to have a technician learn each department to enable us to help each other out as each departments work load ebbs and flows. You will be a major part of the success of the following areas: Operations: -Manage your department effectively such that all orders are getting done on time and correctly (training and tools provided). -Upon training, perform the bookkeeping processes from order entry to final payment and follow-up. -Monitor orders for conformity to quality and operational guidelines. -Explore better ways to do the things we do. Skills: -Working, basic knowledge of computer hardware and software. Editing experience required. -Exceptional customer service and positive sales process. -Teaching and training, for customer interactions as well as other associates. -Type 40+ WPM -Working knowledge of Microsoft Office or OpenOffice is required. -Quickbooks accounting software experience is a plus. The Ideal Technician will: -Be empathetic and interested in family history and personal stories -Be a confident leader that others look to and trust to make fair decisions. -Be comfortable with change and using new technologies. -Have exceptional standards and skills in customer service at all levels. -Have demonstrated working knowledge of outstanding business practices in a retail store environment. -Have excellent multitasking skills. Compensation: Training pay $10/hour. After probationary period, $11/hour plus profit sharing. Quarterly Profit Sharing boosts the total compensation significantly based on sales figures. Employee benefits include employer-subsidized health insurance, as well as sick days and earned PTO. To be part of this exciting, fast-growing company, apply by emailing your resume and cover letter to resumes_la_mvp@DVDYourMemories.com, and use the subject line "Story Preservation" - if this is not included in your subject line, your resume will be ignored. Please do not call the store to follow up on sent resumes.  
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