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CUSTOMER SERVICE/DISPATCH/DAY/SWING/GRAVEYARD/3RD SHIFTS/$13 TO $16 HR

Encino, CA

 


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Are you interested in a career where you help people and make a difference every day? If so, this may be the job for you. Founded in 1987, Life Alert is a top leader in the emergency response industry and expanding due to the ever-growing senior market. We save lives by providing a unique technology and service that enables people to live at home with independence and comfort, living their lives the way they want to, with a feeling of safety and peace of mind. Life Alert emergency dispatchers handle over 5 million calls a year, and on average save a life from a catastrophic outcome every 10 minutes (over 53,000 lives a year). If you like helping people and are looking for a rewarding long-term career, Life Alert is the company for you. POSITION SUMMARY Life Alert Emergency Response is currently seeking Emergency Dispatchers for our Encino, California central station. COMPENSATION $13 - $16 / Hour (depending on work history and experience) AVAILABLE SHIFTS (working ALL Saturdays, Sundays, and Holidays is mandatory) Day Shift (6:30am - 3:00pm) Swing Shift (3:00pm - 11:30pm) 3rd Shift/Graveyard (11:00pm - 7:30am) RESPONSIBILITIES * Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties. * Obtain medical emergency information by ascertaining the nature of the problem, calm the caller, and remain on the line until help arrives. * Obtain fire emergency information by ascertaining the nature and extent of the fire. * Obtain police emergency information by assessing the nature of incident and determining if other emergency services are required. * Maintain quality results by following and enforcing standards and emergency protocols. * Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate department. * Document actions by completing forms, reports, logs, and records. * General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information QUALIFICATIONS * 1 year experience in a fast-paced, telephone-heavy customer service environment * No Criminal Background/Arrest Record * Must Pass Pre-Employment Drug Screening * Must Pass Background check and fingerprinting * High School diploma or equivalent; College degree is a plus * Excellent verbal and written communication skills * Minimum typing speed of 40 WPM * Punctuality, organizational skills, and ability to prioritize and multi-task * Work well under pressure and stressful situations; exhibit emotional control * Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy * Prior dispatching experience is a plus BENEFITS * Medical, Dental and Vision insurance available * Vacation, Personal, Sick and Holiday pay * Secure Class A office building INTERESTED APPLICANTS ARE INVITED TO SUBMIT A RESUME AND COVER LETTER FOR CONSIDERATION TO: DISPATCH.JOBS@LIFEALERT.COM IN YOUR EMAIL RESPONSE, PLEASE SPECIFY WHICH SHIFT YOU ARE INTERESTED IN WORKING  
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